Unified Communication & Collaboration

Unified Communications and Collaboration

UCC is the collection of technology and software that combines enterprise communication with real-time, asynchronous cooperation capabilities. UCC takes the various methods used in individual unified communications (UC) and collaboration solutions and makes them available through a single interface to improve connectivity and productivity.

The organizations are nowadays always looking for solutions that help them increase productivity with greater value to their clients. Flexibility in operations and reliability of response are the core of any business; the same is achieved when the organization is adapting to the UCC model. Collaboration is the name of the game in today’s world of networking and conducting business with data. The teams can simultaneously work on data/documents, collaborate with their clients, and get real-time approval or support from client or from third party integrations. The real-time collaboration and response reduce costs of operations, logistics, business processes, product/service identification, etc., and eventually, it renders customer satisfaction and new business opportunities. NIA Software provides its best services to its clients by identifying their needs, stating the objectives, and creating able solutions for their needs.

Components of UCC could include email, voicemail, calendars, scheduling tools, video conferencing, instant messaging (IM), desktop sharing and VoIP. Additionally, functionality may include presence tracking, which is the ability to tell whether a contact is busy or free, and unified messaging, which is the ability to retrieve all messages from a central location.

Organizations should implement UCC technology to streamline employee and customer interaction methods. Tasks such as brainstorming, virtual meetings and peer feedback can be smoothed by implementing UCC tools. Businesses can also take better advantage of hiring remote or globally dispersed employees with easily accessible communications services that bridge geographical gaps.

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