One of the leading system integrators in India, helping organizations leverage IT for their competitive advantage and to derive business value. NIA SOFTWARE INDIA participates in customer’s Digital journey and supports them with its future ready technology competencies in the areas of Cloud, Enterprise Networks, Collaboration, Workplace Automation and Knowledge Management. These competencies are delivered as business solutions by our team of over 1100+ proficient and certified IT professionals.
We would provide automated, continuous, 24×7 availability and fault monitoring of SNMP enabled IT infrastructure. We would monitor IT components and transactions for specific events, threshold violations and errors/faults, based on pre-defined metrics. Remote monitoring service would automatically notify the customer or designated service provider/vendor when events defined by the customer are detected. Clients would have the option of choosing how problems are resolved and who would be responsible for solving them through the vendor management process of ours.
Notification includes an escalation through the e-mails and tracking process as determined by the client, if required, through a web based help desk tool. We would analyze the connectivity to know the exact topology such we can point out not only when and where the problem has occurred but also can deduce the root cause effectively. Periodic availability and fault reports would be made available to the customers.
